Privacy Policy

Last Updated: September 8, 2024

This Privacy Policy outlines how Empower Always (referred to as "we," "us," or "our") collects, utilizes, and shares your personal information when you interact with our website, www.royalprofessionalmart.com (the “Site”), or engage with any of our services (collectively, the "Services"). Whether you're browsing, making a purchase, or communicating with us, this policy applies to the collection and management of your personal data. The terms "you" and "your" refer to anyone using our Services, including customers and visitors.

Please review this Privacy Policy thoroughly. By accessing or using any part of our Services, you agree to our data practices as described herein. If you disagree, please refrain from using our Site or Services.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory purposes. Updates will be posted on this page with the "Last Updated" date. Your continued use of the Services signifies acceptance of these changes.

How We Collect and Use Your Information

To provide and improve our Services, we gather personal information from various sources over the past 12 months, based on how you engage with us. Apart from the specific uses outlined below, we may use your information to communicate with you, fulfill legal obligations, protect our rights and those of our users, and ensure the smooth operation of our Services.

Information We Collect

The types of personal information we collect depend on your interaction with our Site. "Personal information" refers to data that identifies or can be associated with you. Below are the categories of information we collect:

  1. Direct Information You Provide:

    • Contact details: name, address, phone number, email.
    • Order details: billing/shipping addresses, payment information, and transaction history.
    • Account data: username, password, and security questions.
    • Shopping details: items viewed, cart/wishlist contents.
    • Customer support communications.

  2. Automatic Information via Cookies:

    • We collect data about how you interact with our Site through cookies, pixels, and other similar technologies. This data may include device type, browser, network connection, IP address, and usage patterns.

  3. Information from Third Parties:

    • We may also obtain information from third-party vendors (e.g., Shopify) and service providers (such as payment processors) to facilitate our Services.

How We Use Your Data

  • Providing Services: To process transactions, manage accounts, arrange shipping, and provide customer support.
  • Marketing & Advertising: To send promotional emails and tailor advertisements across platforms.
  • Security & Fraud Prevention: To safeguard our Services and detect suspicious or fraudulent activities.
  • Communication: To respond to inquiries and enhance user experience.

Use of Cookies

We use cookies and similar technologies to enhance your experience on our Site. For more information on cookies related to our Shopify integration, please visit Shopify's Cookies Policy. Most browsers allow you to manage cookies, though blocking them may affect your experience with some features of the Site.

Information Sharing

We may share your personal information with trusted third parties in the following circumstances:

  • Service Providers: Third parties performing services on our behalf (e.g., payment processing, shipping, customer support).
  • Business & Marketing Partners: To assist with advertising and marketing activities.
  • Legal Obligations: To comply with legal requirements or protect our rights.
  • Corporate Transactions: In the event of a merger, acquisition, or similar business transactions.

In the last 12 months, we have shared the following categories of personal information with third parties for the purposes listed above:

  • Identifiers such as contact information and order details.
  • Commercial data like transaction history.
  • Usage information related to your interaction with the Site.

User-Generated Content

Any content you submit publicly (e.g., product reviews) may be visible to others. We are not responsible for how this content is used by third parties.

Third-Party Links

Our Site may link to external websites not controlled by us. We encourage you to review their privacy policies, as we are not responsible for their content or practices.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16. If a parent or guardian believes their child has provided personal information, they can contact us to request its deletion.

Security & Data Retention

While we strive to protect your information, no security system is infallible. We recommend avoiding the transmission of sensitive information via insecure channels. The retention of your personal information depends on factors such as legal requirements and the nature of your interactions with our Services.

Your Rights

Depending on your location, you may have the following rights:

  • Access: The right to request details about the personal information we hold about you.
  • Delete: The right to request the deletion of your personal information.
  • Correction: The right to request the correction of inaccurate information.
  • Portability: The right to request a copy of your information in a portable format.
  • Opt-Out: The right to opt out of targeted advertising or the sale of personal data.
  • Withdraw Consent: The right to withdraw any consent provided for data processing.
  • Appeal: The right to appeal a decision regarding your personal information.

You can exercise these rights by contacting us or using the available options on our Site.

Complaints

If you have any concerns about our privacy practices, you may contact us at the details below. Depending on your location, you may also have the right to escalate your concerns to a local data protection authority.

International Users

Please note that your personal information may be transferred to, processed, and stored in countries outside of your own, including the United States. We rely on appropriate legal mechanisms to safeguard international data transfers.

Contact Information

If you have any questions or wish to exercise your rights, please contact us via email at [email protected].